Privacy Policy

Thoughtuneapp Ltd built the Thoughtune app as a Freemium app. This SERVICE is provided by Thoughtuneapp Ltd at no cost and is intended for use as is.

This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which are accessible at Thoughtune unless otherwise defined in this Privacy Policy.

If you have any inquiries or concerns regarding our privacy policy, please feel free to contact our Data Protection Officer Joshua Caleb by emailing info@thoughtune.net who strives to acknowledge your inquiry within a 1 month period but will provide a substantive response as soon as possible.

Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to Sensitive information, social data. The information that we request will be retained by us and used as described in this privacy policy. The app does use third-party services that may collect information used to identify you.

Link to the privacy policy of third-party service providers used by the app.

Log Data

We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third-party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory. This Service does not use these “cookies” explicitly. However, the app may use third-party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

To facilitate our Service;
To provide the Service on our behalf;
To perform Service-related services; or
To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties have access to their Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13 years of age. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions.

Notification of Policy Changes

Should any changes be made to the Thoughtune Privacy Policy, our development team will inform you via email. Ensuring your awareness of any modifications is crucial to us. For questions about these changes, please contact us at info@thoughtune.net. Your privacy matters, and we're dedicated to keeping you informed.

Information Sharing

We understand the importance of protecting your personal information and are committed to maintaining your privacy. However, there may be instances where we need to share your information with trusted third parties to provide certain services or fulfil legal obligations. We want to assure you that your personal information will only be shared in accordance with this Privacy Policy.

Opting Out of Information Sharing

At Thoughtune, we respect your right to control the information you provide to us. If you prefer that we do not share your personal information with third parties for marketing purposes or other reasons, you have the option to opt out. To exercise your right to opt out of information sharing, please contact our customer support team by emailing info@thoughtune.net.

User Rights and Exercising Data Privacy Rights

As a user, you have certain rights regarding your personal data: 1. Right to Access: You can request access to the personal data we hold about you by contacting our privacy team at [contact details]. 2. Right to Rectification: If you believe your personal data is inaccurate or incomplete, you can request its correction by contacting our privacy team. 3. Right to Erasure: Under certain circumstances, you can request the deletion of your personal data by contacting our privacy team. 4. Right to Restrict Processing: You can request the restriction of processing of your personal data in certain situations by contacting our privacy team. 5. Right to Object: You can object to the processing of your personal data for specific purposes, such as direct marketing, by contacting our privacy team. 6. Right to Data Portability: You have the right to receive a copy of your personal data in a machine-readable format. Contact our privacy team to make a data portability request. To exercise your rights or if you have any questions or concerns regarding the processing of your personal data, contact our Privacy Team at info@thoughtune.net. Please note that we may need to verify your identity before processing your requests.

Right to Withdraw Consent

You have the right to withdraw your consent for the collection and processing of your data at any time. If you wish to do so, please contact us at info@thoughtune.net. Keep in mind that withdrawing consent may impact your ability to access certain features or services within the app. We respect your choices regarding your data and are committed to ensuring your control and privacy.

Right to Object to Automated Processing or Profiling

Response Timeframe for Rights Enquiries

For enquiries related to your data rights, including requests to access, rectify, erase, or object to processing, we are committed to responding within a timeframe of less than two months from the date of your request. Your rights and privacy are important to us, and we aim to address your inquiries promptly and effectively. If you have any questions or concerns about your data rights, please contact us at info@thoughtune.net.

Data Security and Transfer

Your privacy and the security of your data are of utmost importance to us. We have implemented robust security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. We utilize encryption technologies and industry-standard security practices to ensure the confidentiality and integrity of your information. When we transfer your personal data, whether within our organization or to trusted third parties, we take necessary precautions to maintain its security. We employ secure transfer protocols, contractual agreements, and other safeguards to protect your privacy rights. While we strive to ensure the security of your data, please note that no method of transmission or storage is completely foolproof. We continuously assess and enhance our security measures to stay ahead of evolving threats.

Data Processing and Use

We process user data to enhance our app's features and services. You can opt out of processing activities; if this option isn't available, we'll explain why. For any queries regarding data processing please contact the Data Protection Officer Joshua Caleb by emailing info@thoughtune.net. Your privacy matters to us.

Types of Data We Collect

Personal Information: When you create an account, we may collect your name, email address, and username. This information is used to personalize your experience and communicate with you.

Contact Details: We may collect your mobile number and email address to send important updates, notifications, and relevant information about our services.

Mental Health Data: We may collect information about your mental health and well-being, including self-assessments, mood tracking, intervention progress and app use. This data is used to provide tailored content and support based on your needs.

Data Accuracy Verification Method

At Thoughtune, ensuring the accuracy of data related to the functionality of our app is of utmost importance. To confirm data accuracy, we employ a rigorous verification process that involves:

1. Regular Audits: Our team conducts periodic audits of app data to identify discrepancies, inconsistencies, or anomalies. These audits help us maintain data integrity and rectify any issues promptly.

2. User Feedback Analysis: We encourage users to provide feedback regarding any inaccuracies they may encounter. User feedback is carefully analysed, and necessary actions are taken to rectify data discrepancies.

3. Testing and Quality Assurance: Thorough testing and quality assurance procedures are implemented during the development and maintenance of the app. This includes testing various scenarios and functionalities to ensure that data is accurately captured and reflected.

4. Cross-Referencing: We cross-reference data with reliable and trusted sources to validate its accuracy. This is particularly relevant for information presented in the app's content and resources.

5. Monitoring and Alerts: We employ real-time monitoring tools that alert us to potential data irregularities. This proactive approach enables us to address any issues swiftly.

By utilizing these methods, we strive to maintain the accuracy and reliability of data related to the functionality of the Thoughtune app. Your trust is essential to us, and we are dedicated to upholding the highest standards of data quality.

If you encounter any concerns or discrepancies, please feel free to contact us at info@thoughtune.net.

Minimal Data Collection for Service Provision

We believe in safeguarding your privacy by collecting only the essential data required to provide you with our app's services. Our approach ensures that we gather the minimum amount of data necessary to deliver a seamless user experience. This data is carefully selected to fulfil the app's functions while prioritizing your privacy. If you have any inquiries regarding the specific data we collect and why, please review our Privacy Policy or contact our Privacy Team at info@thoughtune.net. Your trust is valued, and we are dedicated to preserving the minimal data principle throughout our services.

Data Storage Location and Security

We utilize Google Firebase to securely store your data. Google Firebase operates globally, ensuring redundancy and reliability. Your data is protected with state-of-the-art security measures, including encryption and access controls.

Data Retention and Processing

We retain your data as needed and in compliance with legal requirements. Google Firebase may process data to improve our services, but we never share your data for marketing without your consent.

Your Choices and Updates

You can access, correct, or delete your data as outlined in our Privacy Policy. We'll notify you of any significant changes to our data storage practices.

By using our services, you agree to these data storage terms. Your privacy is important to us, and we're committed to keeping your data safe and transparently managed. If you have questions, please contact us as specified in our Privacy Policy.

Data Protection on Google Firebase:

Ensuring the security of your data stored on Google Firebase is our paramount concern. To that end, we employ rigorous safeguards. Your data is encrypted both at rest and in transit, making it inaccessible to unauthorized parties. We strictly control access, permitting only authorized personnel. Regular security audits identify and mitigate vulnerabilities, while compliance with data protection regulations ensures legal adherence. Continuous monitoring allows us to swiftly respond to potential threats or incidents. By using our services, you consent to these protective measures. Your data's security is our unwavering commitment, and we're dedicated to preserving its integrity. If you have any questions or concerns, please reach out using the contact details provided in our Privacy Policy. Your trust is vital, and we're here to safeguard your data.

Data Retention and Deletion

If your account remains inactive for a period of five years, we will initiate the deletion of your data. This process involves securely erasing your information from our systems and databases. If you wish to have your data deleted before this timeframe or if you have any questions regarding data deletion, please feel free to contact the Data Protection Officer Joshua Caleb at info@thoughtune.net. Your data privacy is important to us, and we're here to assist you with any concerns.

Data Confidentiality and Breaching Report

Your data confidentiality is of utmost importance to us. If you believe that your data has been subject to a breach or unauthorized access, please promptly contact Information Commissioning Officer. We take all reports seriously and will investigate and address any concerns regarding data security. Your trust in us is valued, and we are committed to maintaining the security of your information.

GDPR Compliance Statement

Thoughtune is committed to ensuring the privacy and protection of your personal data in accordance with the General Data Protection Regulation (GDPR). We have implemented robust measures to safeguard your rights and data throughout our operations. Our privacy practices are designed to provide transparency, control, and security over the personal information you entrust to us. If you have any questions or concerns about how your data is handled, please refer to our Privacy Policy or contact our Data Protection Officer Joshua Caleb at info@thoughtune.net. Your privacy is our priority.

Customer Support

We understand the importance of addressing your privacy-related concerns promptly. Our team is committed to responding to your inquiries and requests in a timely manner. While response times may vary based on the nature and complexity of the request, we strive to acknowledge your inquiry within 1 month and provide a substantive response as soon as possible.

If you have any privacy-related questions or requests, please reach out to our privacy team at info@thoughtune.net. We appreciate your understanding and assure you that we will handle your concerns with efficiency and care.

Legal Basis for Data Collection

We collect and process your app data under various legal bases, including compliance with legal obligations. This legal basis allows us to process your data when it's necessary to fulfil legal requirements or regulatory obligations that apply to our operations. We ensure that your data is handled in accordance with applicable laws and regulations. If you have any questions about the legal basis for collecting and processing your app data, please don't hesitate to reach out to our Privacy Team at info@thoughtune.net. Your data privacy and protection are important to us.